Terms & Conditions

1. Agreement to Terms

These Terms of Use ("Terms") govern your access to and use of the MeetingRoomTablet website, applications and services (collectively, the "Service"), provided by Skynapse Business Technology Pte. Ltd. ("Skynapse", "we", "us", or "our"). By accessing or using the Service, or by creating an account, you ("you", "Customer") agree to be bound by these Terms. If you do not agree, do not use the Service.

If you enter into a separate written Master Services Agreement or subscription agreement with us, that agreement governs to the extent it conflicts with these Terms.

2. Definitions

'Service' means the MeetingRoomTablet meeting room display and booking platform, its device applications, admin web panel, and website.
"Device" means a tablet or panel running the Service as a room display, which is the billable unit.
"Customer Data" means data you or your end-users submit to or generate within the Service, including room, booking and calendar information.
"Plan" means the Free, Basic or Professional subscription tier you select.

3. Eligibility and Accounts

The Service is intended for business and organisational use. You must be at least the age of majority and authorised to bind your organisation. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Sign-in is provided through Microsoft or Google authentication. Notify us promptly of any unauthorised use.

4. Subscriptions, Plans and Trials

The Service is offered on Free, Basic and Professional Plans, with features as described on our Pricing page. Paid Plans are billed per Device.

Trials: New accounts may receive a free trial of the Professional Plan. At the end of the trial, your account will either convert to a paid Plan (if a payment method is on file) or move to the Free Plan, on which displays continue to operate in read-only mode.
Plan changes: You may upgrade or downgrade at any time. Upgrades take effect immediately (with proration); downgrades generally take effect at your next renewal.

Feature availability: Features vary by Plan and may change as the Service evolves.

5. Fees, Billing and Payment

Payment processing: Fees are charged through our third-party payment processor, Stripe. By subscribing, you authorise recurring charges to your payment method.
Per-device charges: You are billed for the number of Devices on your account, at the interval you select (monthly, quarterly or annual).
Proration: Adding a Device mid-cycle is prorated to your billing period. Reducing or deleting Devices generally reduces the billed quantity at your next renewal.
Taxes: Fees are exclusive of applicable taxes, which are your responsibility unless stated otherwise.
Non-payment: If a charge fails, we may suspend paid features or move the account to the Free Plan after a grace period.
Refunds: Except where required by law, fees are non-refundable, including for partial periods.

6. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period; you retain access to paid features until then. On cancellation taking effect, the account moves to a cancelled state and associated Devices displaying a blank screen.

7. Customer Data and Ownership

As between you and us, all Customer Data remains your property. You grant us a limited licence to host, process and transmit Customer Data solely to provide and support the Service, in accordance with our Privacy Policy and applicable Data Processing Addendum. We process Customer Data as a data intermediary on your instructions and do not use it for our own independent purposes. You are responsible for the accuracy, legality and appropriateness of the data you upload and for obtaining any necessary consents from your own end-users.

8. Third-Party Services

The Service integrates with third-party platforms you choose to connect, including Microsoft 365 and Google Workspace (calendars and sign-in) and Stripe (payments). Your use of those services is governed by their own terms, and we are not responsible for third-party services or their availability. You are responsible for maintaining the rights and permissions needed to connect them.

9. Acceptable Use

You agree not to: (a) use the Service unlawfully or in breach of these Terms; (b) attempt to gain unauthorised access to the Service or other customers' data; (c) interfere with or disrupt the Service's integrity or performance; (d) reverse-engineer, resell or sublicense the Service except as permitted; or (e) upload malicious code or unlawful content. We may suspend access for conduct that violates this section or poses a security risk.

10. Hardware

The Service runs on compatible tablets and devices that you procure and manage. We are not responsible for the purchase, installation, maintenance or failure of hardware. Recommended device guidance is provided on our Hardware page for convenience only.

11. Intellectual Property

The Service, including all software, content, and trademarks (other than Customer Data), is owned by Skynapse or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription. No rights are granted except as expressly stated.

12. Service Availability and Support

We aim to provide a reliable Service and target high availability as described in the applicable Service Level Agreement. We may perform maintenance and may modify or discontinue features. Support is provided through our official channels. We do not warrant uninterrupted or error-free operation.

13. Disclaimers

Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

14. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue or data. Our total aggregate liability arising out of or related to the Service will not exceed the amounts you paid to us for the Service in the 12 months preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify and hold Skynapse harmless from claims, damages and expenses arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law or third-party rights.

16. Confidentiality

Each party may receive confidential information from the other and agrees to protect it with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

17. Term and Termination

These Terms apply while you use the Service. We may suspend or terminate your access for material breach, non-payment, or security or legal reasons. On termination, your right to use the Service ends and Customer Data is handled in accordance with our Privacy Policy and retention schedule, including the post-termination export window.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date, and, where appropriate, communicated to account administrators. Continued use of the Service after changes take effect constitutes acceptance.

19. Governing Law

These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer protections that may apply.

20. Contact

Questions about these Terms can be directed to:

Skynapse Business Technology Pte. Ltd.
Email: hello@meetingroomtablet.com
Address: 5008 Ang Mo Kio Avenue 5, #04-09/16 Techplace II, Singapore 569874